As a Customer Service Assistant at Atlas Boston, you will be the first point of contact for customers, ensuring a positive experience and addressing inquiries with professionalism and efficiency. Your role is to provide support, resolve issues, and assist in creating lasting customer relationships.
Responsibilities:
-
Assist customers with inquiries, orders, and service-related questions.
-
Provide product and service information to enhance customer experience.
-
Resolve customer issues promptly and professionally.
-
Maintain accurate records of customer interactions and transactions.
-
Collaborate with sales and marketing teams to ensure seamless customer service.
Qualifications:
-
Strong communication and problem-solving skills.
-
Ability to handle customer concerns with patience and professionalism.
-
Experience in customer service or a related field is a plus.
-
Ability to multitask and work in a fast-paced environment.